You cannot change the payment method once you have placed your order. If you still want to pay differently, we will cancel the existing order. You can then simply order again and choose the payment method you want.
Details we need
This lets us process the cancellation straight away:
Let us know these details. We will then check right away whether the order can still be stopped.
How it works
Available payment methods
You can find more information at Shipping and payments.
Frequently asked
Why can I not just change the payment method?
The payment is tied to the order and is processed when you place it. That is why the only way is to cancel and order again.
When will I get my money back?
After the cancellation, we refund the amount to your original payment method. Depending on the provider, it can take a few working days before you see it.
My order has already been shipped. What now?
Then we can no longer cancel it, and the payment method stays as it is. You can use your 14-day right of return instead. For this, the packaging must be unopened and undamaged.
Does the cancellation cost anything?
No. If we cancel before shipping, there are no fees.
Will the new order have the same price?
The new order uses the current price and availability in the online shop. It is best to order right after you receive the cancellation confirmation.
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