New direction for the Mi Flagship Store at Glattzentrum More information here.

I would like to access my old orders

Last updated: October 01, 2026

Since the move to our new shop, direct access to orders from the previous shop is no longer possible. Your data is not lost, though – we can look it up for you.

What we can provide

Invoices As proof of purchase, for example for warranty cases or your tax return.
Delivery notes Overview of the items delivered with a previous order.
Order details Order date, items, prices and the payment method used.
Serial numbers If recorded with the original order – relevant for warranty enquiries.

Details we need

So we can reliably locate the order, it is best to let us know whatever you still have:

1. Order number If you still have it – found in the original order confirmation email.
2. Email address used for the order Important if you used a different address back then than today.
3. Approximate order date Month and year are enough if the order number is missing.
4. Items ordered The model name helps with identification if other details are missing.
5. Which documents you need Invoice, delivery note or order details – so we can compile exactly the right thing.

Send us these details – we will look up the order and provide the documents by email.

Frequently asked

I no longer have my order number – is the order lost?
No. With the email address used at the time and the approximate order date, we can locate the order in most cases.

Is my warranty still valid?
Yes. Existing warranty claims remain fully valid regardless of the shop migration. For a warranty case you only need the proof of purchase – which we will provide.

Why can I not see my old orders in my customer account?
The order history of the previous shop system was not transferred to the new customer account. The data is still stored with us, however.

Can I still return an old order?
The 14-day right of return refers to the receipt of the delivery. For older orders this period has usually expired – but in case of a defect, the warranty still applies.

How long are old order details available?
We retain invoice and order data in line with statutory retention periods. Just ask – we will check what is on file for your order.

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