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Can I change my delivery or billing address?

Last updated: October 05, 2026

Whether you can still change your delivery or billing address depends on whether your order has already been shipped. As long as the parcel is still with us, we are happy to update the address for you.

Order not yet shipped

1
You tell us the new address With the details from the next section.
2
We update the order Our team changes the address directly in your order.
3
You receive a confirmation By email, as soon as the change has been made.

Details we need

1. Order number You will find it in your order confirmation email.
2. Which address changes Delivery address, billing address or both.
3. The complete new address Name, street and house number, postcode and town. Add a company or c/o if needed.

Send us these details. We will check right away whether the order can still be updated.

Order already shipped

Important
Once your parcel is with Swiss Post, we can no longer change the delivery address.
Redirect the parcel with Swiss Post You can try to redirect the parcel yourself via the Swiss Post website. You will need the tracking number from your shipping confirmation.
Recommended
Parcel cannot be delivered If Swiss Post cannot deliver the parcel because of a wrong address, it is automatically returned to us. We will then ship it to your correct address or refund the amount to your original payment method.

Frequently asked

How can I tell whether my order has been shipped?
Once the parcel is with Swiss Post, you will receive a shipping confirmation with a tracking number by email. You can also see the status in your customer account.

Can I change only the billing address?
Yes. Just let us know that only the billing address is affected. If you wish, we will then send you an updated invoice.

Can I have my order delivered abroad?
No. We only deliver to Switzerland and Liechtenstein.

How do I change my address for future orders?
You can do this yourself in your customer account on mi-store.ch under addresses. This does not change existing orders.

The parcel is coming back because of the wrong address. Do I need to do anything?
Let us know whether you want us to ship it again or refund you. If we should ship it again, include the correct address.

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