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Knowledge base
Order
General
Where is my parcel?
What does the availability in the shop mean?
How can I cancel an order?
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Shipping
When will my order be shipped?
How are heavy and big products delivered?
Delivery without shipping costs
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Pickup
Can I pick up my online order?
Incorrect delivery & transport damage
I received a product I did not order
My order arrived damaged
I did not receive all the accessories
Payment
General
What payment option do you offer?
Can I change my payment method afterwards?
I still have a voucher which I would like to redeem
Purchase by invoice
Can I pay for my order in instalments?
Why is "purchase by invoice" not possible for me?
"Purchase by invoice" for company customers
Warranty & Return
Warranty
When am I entitled to warranty?
How long do I have a warranty?
How long does it take to process my warranty claim?
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Return
How long can I return a product?
How do I return a product?
Are there any items that I cannot return?
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Refund
Credit notes
How do I get my money back?
Can I redeem my credit note in one order?
Services
Services in-store
Services in our shop
Location and opening hours
Replacement Parts & Repairs
Xiaomi E-Scooter
Replacement Parts
Customer account
General
How do I create a customer account?
How can I get information about my data?
I can no longer log in to my account
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