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Order
General
Where is my parcel?
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Shipping
When will my order be shipped?
How are heavy and big products delivered?
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Pickup
Can I pick up my online order?
Incorrect delivery & transport damage
I received a product I did not order
My order arrived damaged
I did not receive all the accessories
Payment
General
Can I change my payment method afterwards?
I still have a voucher which I would like to redeem
Purchase by invoice
Can I pay for my order in instalments?
Why is "purchase by invoice" not possible for me?
"Purchase by invoice" for company customers
Warranty & Return
Warranty
When am I entitled to warranty?
How long do I have a warranty?
I have a scooter from Sunrise and would like to claim under warranty
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Return
How long can I return a product?
How do I return a product?
Are there any items that I cannot return?
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Can I redeem my credit note in one order?
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Sale Days
Important Informations
Important informations
FAQ's for Black Friday
Everything about your order