Your vouchers from our previous shop have been fully transferred to the new shop. You will not lose any voucher – all codes remain valid.
How to redeem your voucher
Code will not work?
Check these points first – they resolve most cases:
Details we need
If the code still does not work, let us know with the following details:
Send us these details – we will check the code and get back to you with a solution.
Frequently asked
Do I need to exchange my old voucher?
No. All codes have been transferred and work in the new shop without any changes.
Can I use several vouchers at once?
No. One voucher code can be redeemed per order.
What happens to the remaining balance if my voucher exceeds the order value?
This depends on the voucher type. Let us know the code and we will check whether a remaining balance is possible.
Does the voucher also apply to discounted items?
Usually yes. Individual promotions may have exceptions, which are then stated in the voucher terms.
My voucher has expired – is there anything that can be done?
Send us the code. We will review the individual case and get back to you.
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