How can I delete my customer account?

Last updated: October 05, 2026

Want to delete or deactivate your account? There are two separate accounts: your Mi Store customer account on mi-store.ch and your Xiaomi account (Mi Account). The deletion process differs for each.

Good to know

The two accounts are independent of each other. Deleting one does not affect the other. If you want to delete both, you need two separate steps.

Delete your Mi Store customer account

We take care of deleting your customer account on mi-store.ch. For this we need the following details:

1. Email address of the customer account The address you use to log in on mi-store.ch.

2. First and last name As stored in your customer account.

3. Delete or deactivate Should the account be deleted permanently or only deactivated?

Send us these details. We will review the request and confirm the deletion or deactivation by email.

You send us the details Email address, name and whether the account should be deleted or deactivated.

We review the request If there are still open orders, returns or warranty cases, we will get in touch with you first.

You receive the confirmation By email, once the account has been deleted or deactivated.

Important

After deletion, you will no longer see your order history. Download your invoices beforehand, as you need them as proof of purchase for the warranty. We continue to keep invoice data in line with statutory retention periods.

Delete your Xiaomi account (Mi Account)

Xiaomi is directly responsible for your Xiaomi account. We have no access to it. You can request the deletion yourself via these pages:

Xiaomi Privacy Center Delete your account and personal data directly with Xiaomi: account.xiaomi.com/privacy

Account deletion guide Step-by-step guide from Xiaomi: account.xiaomi.com/helpcenter

Xiaomi privacy FAQ Frequently asked questions on data deletion and privacy at Xiaomi: privacy.mi.com/faq

Caution with e-scooters

If your scooter is paired with the Xiaomi account, you can no longer use it via the app after deletion. A new pairing is then only possible through a paid unbinding (CHF 25.–). If you sell or give away the scooter, remove it correctly from the app before deleting the account.

Frequently asked

Which account do I have?
You use the Mi Store customer account to order on mi-store.ch. You use the Xiaomi account to log in to the Xiaomi Home app, your Xiaomi smartphone or mi.com.

Is my warranty still valid after deletion?
Yes. The warranty does not depend on the customer account but on the proof of purchase. So keep it safe.

What happens to open orders?
We complete open orders, returns and warranty cases first. Only then do we delete the account.

Can I just unsubscribe from the newsletter without deleting my account?
Yes. Click the unsubscribe link at the end of any newsletter. Your customer account stays active.

Can you delete my Xiaomi account for me?
No. We have no access to Xiaomi accounts. Deletion is only possible via the Xiaomi pages above.

Can I open a new account after deletion?
Yes, at any time. Previous orders will not be shown in the new account, though.

Can't find what you're looking for?

How can I delete my customer account?

Delete your Mi Store customer account

Delete your Xiaomi account (Mi Account)

Frequently asked

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