Whether you can change your delivery or billing address depends on the current status of your order.
Order has not yet been shipped
1
Contact us via the contact form with the correct address2
Our team will update the address on your order3
You will receive a confirmation from usOrder has already been shipped
Important
Once your parcel has been handed over to Swiss Post, we can no longer change the delivery address.
Contact Swiss Post directly You may be able to redirect your shipment via the Swiss Post website
Undeliverable parcel If delivery fails due to an incorrect address, the parcel will automatically be returned to us. We can then either send it again to your desired address or process it as a return and refund the amount to your original payment method.
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