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How can I cancel an order?

Last updated: October 01, 2026

Cancelling is possible as long as the order has not yet been dispatched. Timing is key – so let us know as quickly as possible.

Important
This information applies exclusively to orders placed via mi-store.ch. If you ordered from mi.com or another retailer, the cancellation is handled by that provider.

Details we need

So we can process the cancellation straight away, it is best to let us know everything at once:

Order number You will find it in your order confirmation email.
Scope of the cancellation Should the entire order be cancelled or only individual items?

Let us know with these details – we will immediately check whether the order can still be stopped.

How the cancellation works

1
You report the cancellation With your order number and which items are affected.
2
We check the dispatch status If the parcel has not yet been handed over to Swiss Post, we stop the shipment.
3
You receive the confirmation The cancellation confirmation arrives by email; the refund is issued to your original payment method.

Order already on its way?

Once the parcel has been handed over to Swiss Post, the order can no longer be cancelled. You then have two options:

Refuse acceptance Recommended Simply do not accept the parcel – it will automatically be returned to us. Once the return arrives, we will credit the amount. Nothing else is required from you.
Use your right of return You have a 14-day right of return. Condition: the packaging must be unopened and undamaged. Details at return conditions.

Frequently asked

How long does the refund take?
After cancellation, the amount is credited to your original payment method. Depending on the provider, it may take a few working days until it appears.

Can I cancel just a single item?
Yes. Just tell us which item is affected – the remaining products will be shipped as normal.

What if I refuse the parcel but it was already opened?
If you refuse acceptance, the parcel stays unopened – which is why this route is straightforward. If the parcel has already been accepted and opened, the right of return applies instead, with its conditions.

Are there any costs for a cancellation?
No. If the order is stopped before dispatch or the parcel is refused, no fees apply.

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