The warranty covers all defects that occur during the warranty period, provided they are not caused by improper handling.
Note
Warranty processing is always linked to the place of purchase. We only process devices purchased directly from us - via the Mi Store Online Shop or at our Mi Flagship Store.
If your device was purchased from another retailer, please contact the respective seller directly.
The following examples are for guidance only and are without guarantee. Whether a defect is actually covered by the warranty will only be determined during the inspection by the Service Center.
If your device was purchased from another retailer, please contact the respective seller directly.
The following examples are for guidance only and are without guarantee. Whether a defect is actually covered by the warranty will only be determined during the inspection by the Service Center.
What is covered
Manufacturing defects Covered
Display flickers without external impact Touchscreen unresponsive from factory Device won't start despite being charged Wi-Fi chip detects no networks Speaker not working Buttons stuck or non-functional etc.
Defective components Covered
Battery no longer charges correctly USB-C port not charging Fingerprint sensor unreliable Camera shows errors Bluetooth won't connect GPS delivers incorrect location data etc.
Material defects Covered
Brake not working from factory Housing cracked from factory Welding defects on scooter frame Battery cover doesn't fit properly Display frame detaches without external impact etc.
What is not covered
Important
Normal wear and tear is not covered by the warranty – for example, a worn tyre tread on your scooter.
Wear parts Not covered
Worn tyre tread Worn brake pads Battery capacity decreasing over time Scratches from daily use Worn scooter grips etc.
Improper handling Not covered
Water or drop damage Device dropped Moisture intrusion Overcharging with wrong charger Extreme heat or frost etc.
Self-repair / modification Not covered
Self-opened device Warranty seal removed Rooting / custom firmware Non-original spare parts Unauthorised third-party repair etc.
Warranty inspection process
If the inspection by the Service Center reveals that the defect is not covered by the warranty, a repair can be commissioned at your own cost.
1
Report the defect via the contact form2
Product is inspected by the Service Center3
Warranty confirmed – free repair or replacement4
No warranty – cost estimate for a paid repairTip
Keep your proof of purchase. It serves as evidence for the start of the warranty period.
Further information
The examples listed are for guidance only, are not exhaustive and are without guarantee. Whether a defect is covered by the warranty will only be bindingly determined during the inspection by the Service Center.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article