Our authorised Xiaomi service partner only accepts official products that were purchased directly from us.
Important
Warranty processing is always linked to the place of purchase. We can only process devices purchased directly from us -via the Mi Store Online Shop or at our Mi Flagship Store.
This also applies to genuine Xiaomi products purchased through other channels such as AliExpress, mi.com or other retailers. Since the warranty is tied to the respective seller, we are unfortunately unable to provide warranty services in these cases.
This also applies to genuine Xiaomi products purchased through other channels such as AliExpress, mi.com or other retailers. Since the warranty is tied to the respective seller, we are unfortunately unable to provide warranty services in these cases.
Where to get support
Purchased from us (Online or Flagship Store) Contact us via our contact form - we are happy to help
Purchased from another retailer or abroad Please contact the original retailer or your local Xiaomi Store
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