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How long does it take to process my warranty claim?

Last updated: October 01, 2026

Once your device has arrived at the service centre, processing a warranty case typically takes around 1-3 weeks. The duration may vary depending on the product, the type of defect and the workload at the service centre.

How a warranty case works

1
You report the defect to us With the details from the section below. We will check whether it is a warranty case.
2
You receive the shipping information We will get back to you by email with the service centre address and all required documents.
3
You send the device by post Well packaged and with all requested documents – this noticeably shortens the processing time.
4
The service centre inspects the device This is where the 1–3 weeks processing time occurs. If the warranty case is confirmed, repair or replacement is free of charge.
5
You get your device back The return shipment is sent by post to your address.
Note
The stated processing time is a guideline and without guarantee. The actual duration may differ depending on spare part availability, the complexity of the repair and the current workload at the service centre.

Details we need

So we can start the warranty review without delay, it is best to let us know everything at once:

1. Proof of purchase As a photo or PDF – it confirms the purchase date and start of the warranty.
2. Exact model name For example: Xiaomi Electric Scooter 4 Pro
3. Serial number On e-scooters on the side edge of the deck; on other devices usually on the underside or the packaging.
4. Description of the fault What exactly happens, when the fault occurs and whether an error message or error code is displayed.
5. Photo or video For visible defects or unusual noises, a recording helps with the assessment.

Send us these details – as soon as they are complete, we will start the warranty review and get back to you with the shipping information.

How to speed up processing

Send all documents at once Every follow-up question extends the process by several days.
Package the device securely Ideally in the original packaging. Transport damage can complicate the warranty review.
Only include accessories when needed Send only what is relevant for the fault inspection – we will tell you what is required.

Frequently asked

Will I receive a replacement device during the repair?
No. We do not provide replacement devices for the duration of the warranty processing.

Can I check the status of my warranty case?
Yes. Let us know your order or ticket number and we will check the current status with the service centre.

What does shipping cost me?
For a confirmed warranty case, there are no costs for repair or replacement. We will inform you about the shipping arrangement when the case is registered.

What happens if it is not a warranty case?
You will receive a cost estimate for a chargeable repair in advance. Work only begins after your approval.

Will the data on my device be preserved?
No, this cannot be guaranteed. Back up personal data before sending the device and remove accounts and pairings where possible.

My device was bought abroad – does the warranty apply?
We process warranty cases for devices purchased in Switzerland. If you bought abroad, please turn to the Xiaomi support of your country of purchase: mi.com/global/support/contact

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