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How can I track my parcel?

Last updated: October 05, 2026

Once your parcel is with Swiss Post, you can track it at any time. You will find the tracking link in your customer account and in the shipping confirmation email.

How to track your parcel

1
Log in to your customer account Log in to your customer account on mi-store.ch.
2
Open your orders There you can see all your orders at a glance.
3
Click the tracking link You will find it next to the order. It takes you straight to Swiss Post tracking.
Tip
The tracking link is also in the shipping confirmation we sent you by email. Check your spam folder too.

Parcel shipped but not arrived?

Check these points first. They solve most cases:

1
Check the delivery status The tracking shows where your parcel is and whether it has already been delivered.
2
Ask your neighbours The parcel may have been left with them.
3
Check your mailbox and drop-off spots Look for a collection notice from Swiss Post. Also check your milk box and entrance.
4
Still nothing? Then let us know with the details from the next section. We will look into it with Swiss Post.

Details we need

1. Order number You will find it in your order confirmation email.
2. Tracking number From the shipping confirmation or the tracking link.
3. Current tracking status For example «Delivered» or «Out for delivery». A screenshot is enough.
4. What you have already checked For example: asked neighbours, checked mailbox.

Send us these details. Once we have everything, we will look into it with Swiss Post and get back to you.

Note
Delivery times can vary depending on location. Slight delays may occur on public holidays and at peak times.

Frequently asked

I have not received a shipping confirmation. What now?
First check your spam folder. If the order has not been shipped yet, you will get the confirmation as soon as the parcel is with Swiss Post. You can also see the status in your customer account.

The tracking shows no data.
Right after shipping, it can take a few hours before Swiss Post shows the first data. Please check again later.

The tracking says delivered, but I do not have the parcel.
Check with neighbours and look in your mailbox, milk box and entrance. If you still cannot find it, let us know with the details above. We will look into it with Swiss Post.

Can I redirect or reschedule the delivery?
Yes, you can arrange this directly with Swiss Post via the tracking link or the Post app.

Can I collect my parcel?
Only at Swiss Post, if you received a collection notice. Collection from us is not possible.

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