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I can no longer connect my scooter

Last updated: October 01, 2026

Forgot your Xiaomi account, paired the scooter with the wrong phone or bought an already paired e-scooter? We will unbind the scooter for you so you can connect it again.

Important
This service applies exclusively to devices purchased in Switzerland through the Mi Store or an authorised retail partner. If your scooter was bought abroad, please turn to the Xiaomi support of your country of purchase: mi.com/global/support/contact

Details we need

So we can request the unbinding from Xiaomi, it is best to let us know everything at once:

1. DID number It appears in the error code during the pairing attempt. Format: blt.3.135ofxxxxxxxxxxxx or 1XX24XX6X
A photo of the QR code used for pairing works just as well.
2. Serial number Located on the side edge of the deck. Format: 54321/BFAC1234567
3. Proof of purchase Confirming the purchase in Switzerland – photo or PDF.
4. Exact model name For example: Xiaomi Electric Scooter 4 Pro

Send us these four details – as soon as they are complete, we will start the unbinding process.

Costs and processing time

Flat fee CHF 25.– One-time charge for unbinding your scooter.
Up to 20 days The unbinding is carried out by Xiaomi. Duration may vary depending on workload.

Frequently asked

Will my ride data be kept?
No. Unbinding disconnects the scooter from the previous account, so any saved ride data of the former owner is lost.

Can I unbind the scooter myself?
No. The release is carried out exclusively by Xiaomi and is tied to the proof of purchase for security reasons.

I cannot find the DID number – what now?
A photo of the QR code on the scooter is enough. Make sure the code is fully visible and in focus.

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