Important
This service is only available for devices purchased in Switzerland through the official Mi Store or an authorised retail partner. If your scooter was purchased in another country, please contact the local Xiaomi support of your country of purchase at mi.com/support/contact.
Forgotten your Xiaomi account, paired the scooter with the wrong phone, or purchased an already paired e-scooter? We are happy to help.
What we need from you
DID number Found in the error code displayed during pairing
Format: blt.3.135ofxxxxxxxxxxxx or 1XX24XX6X
Alternatively: Send us a photo of the QR code used for pairing
Format: blt.3.135ofxxxxxxxxxxxx or 1XX24XX6X
Alternatively: Send us a photo of the QR code used for pairing
Serial number Format: 54321/BFAC1234567
Proof of purchase As verification of your purchase
Exact model name e.g. Xiaomi Electric Scooter 4 Pro
Costs & processing time
Flat fee of CHF 25.– For the unpairing of your scooter
Processing time up to 20 days Processing is handled by Xiaomi and may vary depending on workload
Please submit the required documents via our contact form.
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