Forgot your Xiaomi account, paired your scooter with the wrong phone, or purchased a scooter that is already paired? We are happy to help.
What we need from you
DID number Found in the error code displayed during pairing
Format: blt.3.135ofxxxxxxxxxxxx or 1XX24XX6X
Alternatively: Send us a photo of the QR code used for pairing
Format: blt.3.135ofxxxxxxxxxxxx or 1XX24XX6X
Alternatively: Send us a photo of the QR code used for pairing
Serial number Format: 54321/BFAC1234567
Proof of purchase As verification of your purchase
Exact model name e.g. Xiaomi Electric Scooter 4 Pro
Costs & processing time
Flat fee of CHF 25.- For unpairing your scooter
Processing time up to 20 days Processing is handled by Xiaomi and may vary depending on workload
Please submit the required documents via our contact form.
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