Forgot your Xiaomi account, paired the scooter with the wrong phone or bought an e-scooter that is already paired? We will have the scooter unbound for you so you can connect it again.
Details we need
So we can request the unbinding from Xiaomi, it is best to let us know everything at once:
Send us these four details. As soon as they are complete, we will send you the payment link.
Costs and processing time
How it works
Frequently asked
How do I pay the CHF 25.–?
Via a payment link we send you by email once your details are complete. We only request the unbinding from Xiaomi after your payment has been received.
I have not received the payment link.
Please check your spam folder. We only send the link once we have all four details.
My scooter was bought abroad. Can you still help?
No. For devices bought abroad, the Xiaomi support of the country of purchase is responsible: mi.com/global/support/contact. This also applies if you now live in Switzerland.
Will my ride data be kept?
No. Unbinding disconnects the scooter from the previous account, so any saved ride data is lost.
Can I unbind the scooter myself?
No. Only Xiaomi can release the scooter, and for security reasons this is tied to the proof of purchase.
I cannot find the DID number. What now?
A photo of the QR pairing code on the scooter is enough. Make sure the code is fully visible and in focus.
The QR pairing code is missing or damaged.
The code can be recreated. That is a separate service, also for CHF 25.–.
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