Purchases from us onlyThe warranty is always tied to the
place of purchase. We only handle devices bought directly from us: in the
online shop or in the former Mi Flagship Store. If you bought from another retailer or abroad, that seller is responsible.
The warranty covers all defects that occur during the warranty period, unless they were caused by careless handling. The examples below are for guidance only. Whether a defect is actually covered is only decided by the service centre during the inspection.
What is covered
Manufacturing defects Covered
Display flickers without external impact Touchscreen does not respond out of the box Device does not start although charged Wi-Fi does not detect networks Speaker does not work Buttons stick or do not work and more
Faulty components Covered
Battery no longer charges correctly USB-C port does not charge Fingerprint sensor unreliable Camera shows errors Bluetooth does not connect GPS gives wrong location data and more
Material defects Covered
Brake does not work out of the box Housing has cracks from the factory Welding defect on the scooter frame Battery cover does not fit properly Display frame comes loose without external impact and more
What is not covered
ImportantNormal wear and tear is not covered by the warranty, for example a worn-out tyre tread on a scooter.
Wear parts Not covered
Worn-out tyre tread Worn brake pads Battery capacity decreases over time Scratches from daily use Worn scooter grips and more
Careless handling Not covered
Water or fall damage Device dropped Moisture has entered Overcharging with the wrong charger Extreme heat or frost and more
Self-repair or modification Not covered
Device opened yourself Warranty seal removed Rooting or custom firmware Non-original spare parts Repair by unauthorised third parties and more
Details we need
So we can start the warranty review without delay, it is best to let us know everything at once:
1. Proof of purchase As a photo or PDF. It confirms the purchase from us and the start of the warranty period.
2. Exact model name For example: Xiaomi Electric Scooter 4 Pro
3. Serial number On e-scooters on the side edge of the deck; on other devices usually on the underside or the packaging.
4. Description of the fault What exactly happens, since when, and whether an error code is shown.
5. Photo or video For visible defects or unusual noises, a recording helps with the assessment.
Send us these details. Once we have everything, we will start the warranty review and get back to you with the shipping information.
How the warranty review works
1
You report the defect With the details from the section above.
2
You send the device by post We will email you the shipping address and all required documents.
3
The service centre inspects the device Processing typically takes around 1–3 weeks.
4
Warranty case confirmed The device is repaired or replaced free of charge and sent back to you by post.
5
Not a warranty case You will receive a cost estimate for a paid repair in advance. Repair only starts after your approval.
TipKeep your proof of purchase safe. It shows when the warranty period started.
Frequently asked
How long is the warranty?
You can find the warranty period for each product category in our warranty guidelines. It starts on the purchase date shown on your proof of purchase.
My battery does not last as long as it used to. Is that a warranty case?
A gradual loss of capacity over time is normal wear. If the battery no longer charges at all or suddenly loses a lot of performance, we are happy to check it.
I bought the device from another retailer.
Then the retailer you bought from is responsible. For purchases abroad, it is the Xiaomi support of the country of purchase: mi.com/global/support/contact
I bought in the Mi Flagship Store. Is the warranty still valid?
Yes. The store has closed, but the warranty for purchases made there remains valid. Everything is handled by post.
Will I get a replacement device during the repair?
No. We do not provide replacement devices while the warranty case is being processed.
Will the data on my device be kept?
This cannot be guaranteed. Back up your data before sending the device and remove accounts and pairings where possible. Please do not delete a scooter from the Xiaomi Home app, though.
Further information
Warranty guidelines
All details on warranty periods, covered product categories and exclusions are in our
warranty guidelines.
General terms and conditions
The examples listed are for guidance only, are not exhaustive and are provided without guarantee. Whether a defect is covered by the warranty is only decided by the service centre during the inspection.