I did not buy my product from you – am I covered by warranty?

Who is responsible for you?

Bought from us? Details we need

Send us these details. Once we have everything, we will start the warranty review.

Frequently asked

It is an original Xiaomi product. Why can you not help?
The warranty applies to the seller, not to the brand. Even for an original device, the retailer you bought from is always responsible.

I ordered on mi.com. Is that not the same as you?
No. mi.com is a separate Xiaomi sales channel. For orders placed there, Xiaomi support is responsible: mi.com/global/support/contact

I bought the device in the Mi Flagship Store. Is the warranty still valid?
Yes. The store has closed, but purchases made there remain valid. We handle the warranty case by post.

I received the device as a gift or bought it second-hand.
What matters is the original purchase. If the device was bought from us and the proof of purchase is available, we will review the case.

Can I have the device repaired by you for a fee?
No. Our service partner only accepts devices bought through us. This also applies to paid repairs.

I live in Switzerland but bought the device abroad.
Then the seller or the Xiaomi support of the country of purchase is responsible. Where you live does not matter.