We pack every order carefully. If your product was still damaged in transit, we will take care of it. A few photos and the right details are the fastest way to sort it out.
Details we need
This lets us review the damage with our logistics partner straight away:
Send us these details. Once we have everything, we will review the damage and get back to you with the next steps.
How it works
Frequently asked
The parcel looks damaged from the outside. Should I accept it?
You can refuse to accept it, and the parcel will automatically come back to us. If you accept it, take photos of the parcel right away, before you open it.
Only the shipping box is damaged, the product is fine.
Then you do not need to do anything. Just quickly check that the device works before you throw away the packaging.
I have already thrown away the packaging. What now?
Report the damage anyway, with photos of the product. Without the packaging the review is harder, but we will still look into it.
Can I use the damaged device?
Better not. Especially with batteries, displays or e-scooters, transport damage can affect safety.
Do I have to send the product back?
That depends on the damage. After the review, we will tell you whether and how to send it back.
The 5 days have passed. Is there anything I can still do?
We can no longer accept it as transport damage. If there is a material or manufacturing defect, though, the warranty applies.
Will this cost me anything?
No. If the transport damage is confirmed, there are no costs for you.
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