The QR pairing code on your scooter has been removed, is damaged or can no longer be found? We will have it recreated for you. You will receive it as an image file by email.
Details we need
So we can request the code from Xiaomi, it is best to let us know everything at once:
Send us these three details. As soon as they are complete, we will send you the payment link.
Costs and processing time
How it works
Frequently asked
How do I pay the CHF 25.–?
Via a payment link we send you by email once your details are complete. We only request the code from Xiaomi after your payment has been received.
I have not received the payment link.
Please check your spam folder. We only send the link once we have the serial number, proof of purchase and model name.
My scooter was bought abroad. Can you still help?
No. For devices bought abroad, the Xiaomi support of the country of purchase is responsible: mi.com/global/support/contact. This also applies if you now live in Switzerland.
The scooter is still paired with another account. Will a new QR code help?
No. In that case the scooter has to be unbound first. That is a separate service, also for CHF 25.–.
Is the QR pairing code the same as the QR code on the tyre?
No. The QR code on the tyre only identifies the part. To pair with the app, you need the QR pairing code.
I cannot find the serial number. What now?
If the label on the deck can no longer be read, send us a photo of it plus photos of the QR code on the rear wheel and the sticker on the handlebar stem. This often still lets us identify the device.
Can I request the code from Xiaomi myself?
No. For devices from Switzerland, the code is recreated through us so the proof of purchase can be checked.
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