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How can I return a product?

Last updated: October 05, 2026

If you bought your product in our online shop, you can return it within 14 days. Returns are handled entirely by post.

Important
We only accept returns of items bought directly in our online shop. If you bought from another retailer, the return is handled by that retailer.

Requirements

Within 14 days The period starts when you receive the delivery.
Packaging unopened and undamaged Seals and original packaging must be intact.
Complete contents All parts, accessories and inserts must be included in the return.

Details we need

This lets us process your return straight away:

1. Order number You will find it in your order confirmation email.
2. Which items you want to return The whole order or only some items, with the model name.
3. Photo of the packaging This shows us that the packaging and seals are undamaged.
4. Reason for the return One short sentence is enough.

Send us these details. Once we have everything, we will review the return and get back to you with the shipping information.

How the return works

1
You report the return With the details from the section above, within 14 days of receipt.
2
We send you the return information You will get all the details on how to send the item back by email. Only ship it after that.
3
You send the item back by post Pack it well so the original packaging is not damaged in transit.
4
We check it and refund you Once it arrives, we check the item and refund the amount to your original payment method.

Frequently asked

I have already opened the packaging. Can I still return it?
No, the right of return only applies to unopened and undamaged packaging. If the device is faulty, the warranty applies instead.

When will I get my money back?
After the item has arrived and been checked. Depending on your payment provider, it can then take a few working days before you see the amount.

Can I exchange the item instead?
There is no direct exchange. Return the item and order the one you want again in the online shop.

Can I drop the item off in person?
No. Returns are handled by post only.

The 14 days have passed. What now?
A return is then no longer possible. If the device is faulty, you can make a warranty claim.

More information is available at return conditions.

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