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Where can I find spare parts for my Xiaomi product?

Last updated: October 01, 2026

Our online shop carries a limited selection of spare parts. If the part you need is not listed, we unfortunately cannot reorder it – but there are several ways to still find it.

How to find your spare part

1
Search our online shop First check whether the part is available at mi-store.ch. Searching by the exact model name works best.
2
Check the official Xiaomi channels Model-specific information, manuals and part designations are available in the Xiaomi User Guide and via global Xiaomi Support.
3
Look for third-party suppliers online Many models have spare parts available on the open market. Make sure the part is compatible with your exact model variant.
4
If you cannot find it Let us know, including the details from the next section – we are happy to check whether we can help.

Details that help us

Exact model name For example: Xiaomi Electric Scooter 4 Pro or Xiaomi Robot Vacuum X20+
Which part you are looking for A short description or a photo of the affected area helps us identify it.
Proof of purchase Only relevant if the device is still under warranty – we will then check whether the damage is covered.

Send us these details – we will get back to you as soon as we have checked availability.

Important
For products not purchased from Mi Store Switzerland, we accept no liability for faulty, defective or undelivered parts. For third-party spare parts, the warranty lies with the respective seller.

Frequently asked

Can you order a spare part for me?
No. Our spare part range is limited to the items listed in the online shop; reordering through Xiaomi is not possible.

Does fitting a third-party part void my warranty?
Damage caused by non-original parts or improper repairs is excluded from the warranty. The device itself does not automatically lose its warranty – what matters is the cause of the damage.

My device is still under warranty – do I even need a spare part?
Not necessarily. If there is a material or manufacturing defect, the device will be repaired under warranty. In that case, let us know with your proof of purchase and a description of the fault.

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