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Where can I find spare parts for my Xiaomi product?

Last updated: October 29, 2026

Our online shop offers a limited selection of spare parts. If the part you need isn't listed, it isn't available from us – we can't reorder it or search for it on your behalf. In many cases, though, the steps below will help you find it yourself.

How to find your spare part

1
Search our online shop First, check whether the spare part is available from us: mi-store.ch. The quickest way is to search using the exact model name. Anything not listed there isn't available from us.
2
Check official Xiaomi channels You'll find model-specific information, manuals and part names in the Xiaomi User Guide. For questions about the availability of original parts, please contact Xiaomi European Support directly.
3
Search third-party retailers online Spare parts for many models are available from other retailers. Make sure the part is compatible with your exact model variant.
4
Ask a repair shop If you can't find the part, a local repair shop may be able to help. Many repair shops can source spare parts and can also fit them for you.

Tips for a successful search

Use the exact model name For example: Xiaomi Electric Scooter 4 Pro or Xiaomi Robot Vacuum X20+. You can usually find the exact name on the rating label, on the packaging or in the Xiaomi Home app.
Note the part number or name Many parts have a number printed on them. It makes finding the right part much faster.
Take photos for comparison A photo of the original part helps you compare offers and avoid buying the wrong one.
Important
We are unable to process individual spare part requests. For products not purchased from Mi Store Switzerland, we accept no liability for faulty, defective or undelivered parts. For spare parts from third-party retailers, the warranty is the responsibility of the respective seller.

Frequently asked questions

Can you order or search for a spare part for me?
No. Our spare parts range is limited to the items listed in our online shop. We can't reorder parts through Xiaomi or search for parts individually.

Will an unlisted part become available later?
Our range may change over time, so feel free to check our online shop again from time to time – unfortunately, we can't answer enquiries about individual parts.

Does fitting a third-party part void the warranty?
Damage caused by non-original parts or improper repairs is not covered by the warranty. However, the device doesn't automatically lose its warranty – what matters is the cause of the damage.

My device is still under warranty – do I even need a spare part?
Not necessarily. If there is a material or manufacturing defect and you bought the device from Mi Store Switzerland, it will be repaired under warranty. In that case, please contact us with your proof of purchase and a description of the fault – this counts as a warranty claim, not a spare part request.

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