Important – please read firstDo not delete the scooter from the Xiaomi Home app. Once removed, it can no longer be paired again and has to be unbound for a fee (CHF 25.–). We accept no liability for consequences of removing the device from the app yourself.
Swiss devices onlyWe only handle scooters bought in Switzerland through the Mi Store or an authorised retail partner. If you bought your scooter abroad, the Xiaomi support of that country is responsible:
mi.com/global/support/contact The electronic lock on your Xiaomi e-scooter will not unlock? Go through the following steps in order. In most cases, this solves the problem.
Check before you start
Smartphone Bluetooth and location (GPS) are on, the internet connection is stable, and the app has permission for Bluetooth, location and network.
Scooter The battery is at least 50 % charged, the kickstand is folded up and the smartphone is no more than 5 m away.
Step by step
1
Unlock in the app Open the Xiaomi Home app → tap the device card → tap «Unlock». In some app versions you need to swipe right.
2
Restart Bluetooth Bluetooth off → wait 10 seconds → back on. Close the app completely and switch the scooter off and on again. Then open the app, connect and unlock.
3
Check region, app and firmware Region: Profile → Additional settings → Region → select the correct region
App update: Profile → Additional settings → Check for updates
Firmware: Device card → Firmware update → Check for updates
4
Bluetooth reset on the scooter Press and hold the throttle fully → press the power button 5× quickly → wait for the beep. Then reconnect in the app and unlock. The button combination may differ by model. If in doubt, check the user manual.
5
Clear the app cache or reinstall the app Android: Settings → Apps → Xiaomi Home → Storage → Clear cache
iOS: Uninstall the app → reinstall it from the App Store
Then log in again, connect the scooter and unlock. The scooter stays paired with your account.
6
Reset to factory settings in the app Xiaomi Home → device card → menu → «Restore factory settings» → confirm. Your personal settings such as speed limit or regenerative braking will be lost. The menu path may differ by model and app version. If in doubt, check the user manual.
7
Still locked? Then let us know with the details from the next section. We will look into it for you.
Details we need
1. Exact model name For example: Xiaomi Electric Scooter 4 Pro
2. Serial number On the side edge of the deck. Format: 54321/BFAC1234567
3. Proof of purchase As a photo or PDF, confirming the purchase in Switzerland.
4. Screenshot of the error message What does the app show when you try to unlock? Is there an error code?
5. Steps you have already tried Which of steps 1 to 6 have you already tried? Please also tell us your smartphone model.
Send us these details. Once we have everything, we will review the case and get back to you with the next steps.
Good to know
Kick-start Many models only start the motor from around 5 km/h. Give the scooter a short push, then use the throttle. This is not a lock but normal behaviour.
Electronic lock It is a convenience feature and does not replace a mechanical lock. For secure storage, we recommend an additional physical lock.
QR pairing code Keep it safe. You need it to pair with the app. If it is lost, it can only be recreated for a fee (CHF 25.–).
Frequently asked
I have already deleted the scooter from the app. What now?
Then the scooter needs to be unbound. This is a separate service for CHF 25.–. We need the DID number, serial number, proof of purchase and model name. Payment is made via a payment link by email.
Will I lose my data if I reinstall the app?
No. The scooter stays linked to your Xiaomi account. Just log in with the same account after reinstalling.
Which region should I choose in the app?
The region you chose when you first paired the scooter. If it is set to a different country, the scooter often does not show up in the app.
Is this a warranty case?
That depends on the cause. If there is a material or manufacturing defect, the warranty applies. We will check this based on your details.
This information is based on Xiaomi manufacturer information and is provided without guarantee. Button combinations and reset procedures may differ by model.