Request a new QR pairing code for your scooter

If the QR pairing code on your scooter has been removed, damaged or lost, we can recreate it as an image file.

What we need from you

Serial number Format: 54321/BFAC1234567
Proof of purchase As verification of your purchase
Exact model name e.g. Xiaomi Electric Scooter 4 Pro

Costs & processing time

Flat fee of CHF 25.- For the replacement of the QR pairing code
Processing time up to 20 days Processing is handled by Xiaomi and may vary depending on workload

Please submit the required documents via our contact form.

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