Important – Please read first
Do not delete the scooter from the Xiaomi Home App. Once removed, the device cannot be re-paired and must be unpaired by Xiaomi support for a fee. We accept no liability for consequences resulting from independently removing the device from the app.
Unable to unlock the electronic lock on your Xiaomi e-scooter? Follow these steps in order.
Prerequisites
Before you start, make sure Bluetooth enabled · Location/GPS enabled · Stable internet connection · Phone within 5 m of scooter · App permissions (Bluetooth, location, network) granted · Kickstand folded in · Battery sufficiently charged (min. 50%)
Step by step
1
Unlock via the app
Open Xiaomi Home app → tap device card → tap "Unlock". On some app versions you need to swipe right (slide-to-unlock).
Open Xiaomi Home app → tap device card → tap "Unlock". On some app versions you need to swipe right (slide-to-unlock).
2
Restart Bluetooth
Bluetooth off → wait 10 sec → back on. Fully close the app. Turn scooter off and on. Reopen app → connect → unlock.
Bluetooth off → wait 10 sec → back on. Fully close the app. Turn scooter off and on. Reopen app → connect → unlock.
3
Check region, app & firmware version
Region: Profile → Additional settings → Region → select correct region
App update: Profile → Additional settings → Check for updates
Firmware: Device card → Firmware update → Check for updates
Region: Profile → Additional settings → Region → select correct region
App update: Profile → Additional settings → Check for updates
Firmware: Device card → Firmware update → Check for updates
4
Bluetooth reset on the scooter
Press and hold the throttle fully → press the power button 5× quickly → wait for the beep. Then reconnect via app and unlock.
The exact button combination may vary by model – please consult your scooter's user manual.
Press and hold the throttle fully → press the power button 5× quickly → wait for the beep. Then reconnect via app and unlock.
The exact button combination may vary by model – please consult your scooter's user manual.
5
Clear app cache / reinstall app
Android: Settings → Apps → Xiaomi Home → Storage → Clear cache
iOS: Delete app → reinstall from App Store
Then sign in again, connect scooter and unlock.
Android: Settings → Apps → Xiaomi Home → Storage → Clear cache
iOS: Delete app → reinstall from App Store
Then sign in again, connect scooter and unlock.
6
Factory reset via app
Xiaomi Home → device card → menu → "Restore factory settings" → confirm. All personal settings (speed limit, regeneration etc.) will be erased.
The exact menu path may vary by model and app version – please consult your scooter's user manual.
Xiaomi Home → device card → menu → "Restore factory settings" → confirm. All personal settings (speed limit, regeneration etc.) will be erased.
The exact menu path may vary by model and app version – please consult your scooter's user manual.
7
Contact support
No luck? Contact us via our contact form. Have your serial number and proof of purchase ready.
No luck? Contact us via our contact form. Have your serial number and proof of purchase ready.
Good to know
Kick-start: Many models only start the motor from approx. 5 km/h. Give the scooter a short push and then apply the throttle - this is not a motor lock but normal behaviour.
Bluetooth lock: The electronic lock is a convenience feature and not a replacement for a mechanical lock. For reliable security, we recommend using a physical lock as well.
QR code: Always keep your scooter's QR code safe. It is required for pairing with the app and can only be replaced for a fee if lost.
Bluetooth lock: The electronic lock is a convenience feature and not a replacement for a mechanical lock. For reliable security, we recommend using a physical lock as well.
QR code: Always keep your scooter's QR code safe. It is required for pairing with the app and can only be replaced for a fee if lost.
The information is based on official Xiaomi manufacturer guidelines and is provided without guarantee. The button combinations and reset procedures described may vary by model – please also consult your scooter's user manual.
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