My e-scooter was stolen: can I track or lock it?

Last updated: November 11, 2026

Has your Xiaomi e-scooter been stolen? We are sorry to hear that. The Xiaomi e-scooter has no tracking and no remote lock. Here you can find out what is technically possible, what is not and what you should do now.

Important

According to Xiaomi, the e-scooter has no GPS function and cannot be found through tracking. We cannot locate or lock it either. Report the theft to the police as soon as possible.

What is possible and what is not?

Locating via serial number, Bluetooth or the app The scooter has no GPS. The Xiaomi Home app does not show a location. Bluetooth only reaches about 5 m. If the scooter appears as «offline» in the app, it simply means it is not currently connected to your smartphone.

Not possible

Remote lock or deactivation by Xiaomi or us Xiaomi does not mention such a function. We have no access to scooters and can neither lock nor disable a device.

Not possible

Motor lock in the Xiaomi Home app On some models, for example the Scooter 5 Max, the motor can be locked via the app, and an alarm sounds if the scooter is moved. This requires a connection to the app. According to Xiaomi, it does not prevent theft.

Limited

Preventing a new pairing with another account There is no block for this. As long as the scooter is assigned to your account, however, it cannot easily be paired with another account. We cannot guarantee this.

No guarantee

Report to the police The most important step. Only the police can search for the scooter. Give them the serial number.

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What you can do now

Report the theft to the police Give the model, colour, serial number and any distinguishing features such as stickers or scratches. You will find the serial number on the side edge of the deck. If you did not note it down, it is often on the invoice or the original packaging.

Do not delete the scooter from the Xiaomi Home app This keeps it assigned to your account. If you delete it, it can only be paired again through a paid unbinding.

Have your proof of purchase ready The police and insurers usually ask for the invoice. If you no longer have it, we can help (see below).

Check your insurance Whether an insurance policy, for example household contents insurance, covers the theft depends on your contract. Ask your insurer directly.

Watch for listings, but do not act yourself If your scooter turns up in an online listing, inform the police. Do not try to collect it yourself.

Invoice copy for the police or your insurer

Did you buy the scooter from us and no longer have the invoice? Then send us these details:

1. Order number or email address used for the order With the email address and the approximate purchase date, we can usually find the order.

2. Exact model name For example: Xiaomi Electric Scooter 4 Pro

We will send you the invoice again. This has no effect on the search for the scooter.

Frequently asked

Why does the app show my scooter as «offline»?
The scooter connects to your smartphone via Bluetooth. Outside the range of about 5 m, or with the scooter switched off, it shows as offline. The app never shows a location.

Can I still lock the scooter via the app?
Since the scooter is shown as offline, a lock command from the app cannot reach it right now. The lock only protects if it was activated before the theft.

The electronic lock was not activated. Would that have made a difference?
The lock is a convenience feature and does not replace a mechanical lock. Xiaomi itself says it cannot prevent theft. For the future, we recommend a sturdy shackle or chain lock and a storage place that can be locked.

Will you put the scooter on a block list?
No. We have no access to a block list. Giving the serial number to the police is how the scooter can be identified if it is found.

Is theft a warranty case?
No. The warranty covers defects, not loss or theft.

Can I get a replacement or a discount from you?
No. We cannot replace stolen devices. You can order a new scooter in the online shop.

I bought the scooter abroad. Who can help me?
The seller issues the invoice copy. For technical questions, the Xiaomi support of the country of purchase is responsible: mi.com/global/support/contact

Official information from Xiaomi

Anti-theft and tracking on the Xiaomi e-scooter mi.com/global/support/faq/details/KA-07348

Motor lock in the app (example: Scooter 5 Max) mi.com/global/support/faq/details/KA-509213

This information is based on Xiaomi sources and is provided without guarantee. Functions may differ depending on the model and app version.

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