According to our return policy, certain products are excluded from returns.
Excluded from returns
Return period exceeded The purchase was made more than 14 days ago
Missing original packaging or accessories Products without original packaging or with missing accessories cannot be returned
Damaged products With the exception of shipping damage
Hygiene products e.g. headphones, toothbrushes, kitchen appliances, pet water fountains, pet feeders/bowls (exception: unopened in complete original packaging)
Opened or unsealed consumables e.g. filters, cleaning attachments etc.
Products used for food preparation e.g. blenders, air fryers etc.
Registered products Items that have been registered by the customer or where an operating system has been registered/installed
Registered licences Products where licence(s) have been registered
Fabric items without original labels Fabric items where the original labels have been removed
Fabric items with signs of use e.g. odour, stains or other signs of use
For more details, please visit our return policy.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article