The following costs may be charged to you when returning products.
Costs at your expense
Shipping costs Return shipping costs must generally be covered by you
Handling fee for opened or used products A minimum of 10% of the purchase price or a minimum deduction of CHF 10.-
When do we cover the return costs?
Wrong product received You received a different product than ordered
Incorrect product information The product details in the online shop did not match the delivered product
Unrequested product received You received a product that you did not order
Incomplete product received The delivered product was not complete
For more details, please visit our return policy.
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