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The product does not meet my expectations – what now?

Last updated: October 05, 2026

Sometimes a product you ordered does not meet your expectations. No problem: you can send it back to us by post within the return period.

Return period and requirements

14-day right of return You have 14 days from receiving the product to let us know about the return.
Packaging unopened and undamaged Film and seals must be intact.
Product in perfect condition No damage and no signs of use.
Complete contents All parts, accessories and inserts must be included in the return.
Important
If a product is not in perfect condition, is returned incomplete, has damaged packaging or shows signs of use, we can only take it back for a handling fee, or in some cases not at all.

Details we need

This lets us process your return straight away:

1. Order number You will find it in your order confirmation email.
2. Which items you want to return With the model name, if you are not returning the whole order.
3. Photo of the packaging So we can see that the film and seals are intact.

Send us these details. Once we have everything, we will review the return and get back to you with the shipping information.

How it works

1
You report the return Within 14 days of receipt, with the details above.
2
We send you the return information By email. Only ship the item once you have received it.
3
You send the item back by post Pack it well so the original packaging is not damaged in transit.
4
We check it and refund you Once it arrives, we check the item and refund the amount to your original payment method.

Frequently asked

Do I have to give a reason for the return?
No, you do not have to. A short note does help us improve our range, though.

I have already unpacked and tried the product. Can I still return it?
If the packaging is open or the product shows signs of use, we can only take it back for a handling fee, or in some cases not at all.

The product does not work properly. Is that a return too?
No. A defect is covered by the warranty. In that case, describe the fault to us and include your proof of purchase.

Can I exchange the product for a different one?
There is no direct exchange. Return the item and order the one you want again in the online shop.

Can I drop the item off in person?
No. Returns are handled by post only.

More information is available at return conditions.

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